Hours of Operation

Thank you for shopping with us.
The staff at royalcopenhagen.com fulfills orders Monday to Friday from 8:30am-5pm (EST). Orders placed outside of these times will be fulfilled on the next business day. You may place your order at any time of the day if you wish.

Contact

We are happy to answer any questions you may have regarding your order.
Please contact our customer service team.
E-Mail: shop@royalcopenhagen.com
Telephone 1-800-431-1992.
Fax: (845) 454 4474

The Shopping Process

Find the item of your choice and click on “Add to shopping bag”. You will see the retail price and whether this item is currently in stock. You can now update your order quantity before you proceed to the secure checkout, where you enter your shipping and billing address and credit card information.

Shipping Rates

UPS Ground Shipping rates to US addresses are charged a flat $7.95 rate regardless of the total weight, volume and destination of the order. International shipping is not available.

Placing your order

When you order from www.royalcopenhagen.com you must comply with our shopping process. By placing an order with us you warrant to us that you are resident in the U.S. that you are accessing the Site from the U.S. and that you are at least 18 years old and legally capable of entering into binding contracts.

Immediately before final confirmation of the order, you will see the total amount of the order and shipping fee on the homepage. Before final confirmation of the order you will get the opportunity to correct any typing errors or mistakes. Shortly after confirmation of the order you will receive an e-mail at the e-mail address stated by the customer as receipt of the order. The e-mail contains order information confirmed by the customer including the order number, name and address, method of payment, delivery address, summary of ordered products, shipping fee and Taxes applied.

When the order is shipped Royal Copenhagen Inc. will send an invoice by e-mail and a printed invoice is forwarded together with the package/shipment.
All orders placed by you are subject to availability. If we are unable to accept your order, we will contact you promptly by email or telephone to inform you.

Prices and Payment

The prices for any goods will be as quoted on our Site on the day of the order placement. Prices are subject to change. These prices do not include sales tax, where applicable. Shipping & Handling costs are not included.

Returns refunds and replacements

You may return any product you have ordered from royalcopenhagen.com within 30 days from receipt of delivery of merchandise in perfect condition. Refunds will be made less a 15% restocking fee. Any claim regarding damaged or defective goods must be made within 3 days of receipt of merchandise.

To return any item please contact us via email or telephone. Please indicate the reason for the return, and whether you would prefer a replacement, exchange or a refund. A Return Authorization Number will be issued and is required for all return of merchandise.

All goods returned for refund or exchange must be in a saleable condition with original packaging intact.

All online refunds will be completed within approximately 14 days of agreement. All refunds will be made according to the original method of payment. Please note that we do not refund the cost of delivery except if your return is the result of an error made by Royal Copenhagen.

Products returned should be accompanied by either the original or a copy of the order confirmation, the invoice or similar documentation.

Any return to Royal Copenhagen Online Shop with the right of cancellation must be send to the following address:

Royal Copenhagen Inc.
Return - Online Shop
63 Page Park Drive
Poughkeepsie, NY 12603
Return Authorization Number

Order Cancellations

Please call or email to cancel an order. You can contact us Monday to Friday 8:30am to 5pm EST.

Telephone number: 1-800-431-1993
E-mail: shop@royalcopenhagen.com

Liability and Disclaimer

We warrant that any product purchased through the royalcopenhagen.com website is of satisfactory quality and fit for its intended purpose. Your sole and exclusive remedy for breach of the foregoing shall be return of the product in question for a refund subject to strict adherence to our refund and replacement policy above.

EXCEPT AS EXPRESSLY PROVIDED IN THE FOREGOING WARRANTY, (A) ROYAL COPENHAGEN INC. NOR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, OR LICENSORS WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF SITE, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE, OR MERCHANDISE PROVIDED THROUGH THE SITE AND (B) THIS SITE IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

OUR LIABILITY IN CONNECTION WITH ANY PRODUCT PURCHASED THROUGH OUR SITE IS STRICTLY LIMITED TO THE PURCHASE PRICE OF SUCH PRODUCT. YOU EXPRESSLY AGREE THAT WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, OR FOR THE COST OF ANY SUBSTITUTE GOODS AND SERVICES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM OR RELATING TO YOUR USE OF THIS SITE.

Law and Jurisdiction

This agreement and the relationship between you and Royal Copenhagen Inc shall be governed by the laws of the State of New York without regard to its conflict of law provisions. The State and Federal Courts located in New York, New York shall have exclusive jurisdiction over any dispute arising from or relating to this agreement. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the services provided on this Site or through this agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.